Quick answer: A rejection means the team couldn't approve the withdrawal as requested. The reserved amount is returned to your available balance in full, and the reason is shown under Earnings → Payouts. Fix the cause and press Withdraw again.
Reason | What to do |
|---|---|
No verified payout wallet, or an invalid address | Open Menu → Payout destination, connect and verify your wallet, then withdraw again. |
Identity verification not complete | Complete the verification steps when your programme requires them. |
Balance changed before approval (e.g. a reward was cancelled after a refund) | Withdraw a new amount within your current available balance. |
Account under review | Support will contact you. Respond to any request for information. |
Duplicate or suspicious activity | Contact support to resolve — one person, one account. |
Related questions
Was I charged anything? No. A rejected withdrawal returns exactly the reserved amount.
How do I appeal? Open a support conversation from the Support button and include the amount and the date you requested it.