Quick answer: A rejection means the team couldn't approve the request as submitted. The held amount is returned to your available balance in full, and the reason is shown in your payout history. Fix the cause and request again.
Reason | What to do |
|---|---|
No wallet address saved, or an invalid address | Add or correct your funding wallet under Profile & Security, then re-request. |
Identity verification not complete | Complete the verification steps in your profile when your programme requires them. |
Balance changed before approval (e.g. a reward was cancelled after a refund) | Request a new amount within your current available balance. |
Account under review | Support will contact you. Respond to any request for information. |
Duplicate or suspicious activity | Contact support to resolve — one person, one account. |
Was I charged anything? No. A rejected payout returns exactly the held amount.
How do I appeal? Open a support conversation from the Support button and quote the payout ID.
