---
title: "Why isn't a purchase showing in my network?"
description: "Checklist for when a purchase you expected hasn't created a reward or points yet."
url: https://help.clubaffili.com/en/articles/34-why-isn-t-a-purchase-showing-in-my-network
collection: "Partners & Purchases"
updated: 2026-09-25
language: en
---

# Why isn't a purchase showing in my network?

Checklist for when a purchase you expected hasn't created a reward or points yet.

**Quick answer:** Most "missing" purchases haven't been _settled_ by the partner yet, or were made without the buyer being attributed to your network. Work through the checklist below before contacting support.

## Checklist

1.  **Has it settled?** Partners report purchases once they're paid and final. Travel bookings can settle days after booking. Check the partner's order status.
    
2.  **Was the buyer attributed?** Did the buyer register through your link (so you're their sponsor), or arrive at the partner through a link carrying your referral? If they went to the partner directly without any referral, the purchase is not attributed.
    
3.  **Is the buyer in your legs?** A purchase by someone in your network adds points to _your_ leg only if they sit below you in the tree. Check the Network page.
    
4.  **Was it refunded or cancelled?** Cancelled or refunded purchases cancel unpaid rewards.
    
5.  **Is it a Direct or a points question?** Direct only applies to your personal referrals; points apply to everyone below you.
    
6.  **Timing.** Allow up to 24 hours after settlement for the transaction to appear on your Rewards page.
    

## Contacting support

If the purchase settled more than 24 hours ago and still isn't showing, open a support conversation with: the buyer's member name or email (if they're your personal referral), the partner, the order or booking reference, the date and the amount.

## Related questions

**Can a purchase be attributed after the fact?** Only the partner can amend attribution, and only within their own policy. Contact support and we'll ask on your behalf.