Quick answer: If a partner marks a purchase as refunded or cancelled, any reward on it that hasn't been paid yet is cancelled. Points already recorded in the network are not removed under the current rule.
Effects by item
Item | Effect of a refund/cancellation |
|---|---|
Unpaid Direct, Binary or Team reward on that purchase | Cancelled |
Rewards already credited to a balance | Not clawed back under the current rule |
Points already added to legs | Remain (not reversed) |
Binary "active" status earned by the purchase | May be re-evaluated in the next cycle |
Requesting a refund
Refunds are handled by the partner under the partner's policy. Contact the partner directly. ClubAffili learns about the refund when the partner updates the transaction.
Related questions
Can the rule change? Reward and volume policies are set by your programme and any change is announced in your dashboard in advance.
I was refunded but my sponsor still shows the reward as pending. The partner may not have updated the transaction yet. Give it a few days; the pending reward will be cancelled before the next weekly run once the update arrives.