Quick answer: Click the Support button in your dashboard (bottom-right on desktop, in the menu on mobile). Search the help center, start a chat, or report a bug. Include IDs and transaction hashes to get a faster answer.
What the Support widget does
Help center search — most questions are answered instantly by these articles.
Chat — message the team; you'll get email notifications for replies.
Report a problem — attach a screenshot; technical details about your browser are included automatically to help us reproduce it.
Suggest a feature or partner.
What to include
Topic | Include |
|---|---|
Staking | Stake ID, transaction hash, wallet address, amount, lock term |
Payout | Payout ID, amount, date requested |
Missing purchase | Partner, order/booking reference, buyer's member name or email, date, amount |
Rewards question | Cycle date, reward stream, the figure you expected and the figure shown |
Login / account | Registered email, what happens when you try, screenshot |
Response times
We aim to answer within one business day. Payout reviews and on-chain investigations can take longer; you'll be kept updated in the conversation.
Related questions
Is there phone support? Support is provided in-app and by email so that every case has a written record.
Someone contacted me claiming to be ClubAffili support. Official support only happens inside the app widget or from the official support email address. Never share credentials or seed phrases with anyone who contacts you first.