---
title: "How to contact ClubAffili support"
description: "Use the in-app Support button to search help articles, chat with the team or report a problem, and what to include for a fast answer."
url: https://help.clubaffili.com/en/articles/39-how-to-contact-clubaffili-support
collection: "Account, Security & Support"
updated: 2026-11-02
language: en
---

# How to contact ClubAffili support

Use the in-app Support button to search help articles, chat with the team or report a problem, and what to include for a fast answer.

**Quick answer:** Click the **Support** button in your dashboard (bottom-right on desktop, in the menu on mobile). Search the help center, start a chat, or report a bug. Include IDs and transaction hashes to get a faster answer.

## What the Support widget does

-   **Help center search** — most questions are answered instantly by these articles.
    
-   **Chat** — message the team; you'll get email notifications for replies.
    
-   **Report a problem** — attach a screenshot; technical details about your browser are included automatically to help us reproduce it.
    
-   **Suggest a feature or partner**.
    

## What to include

<table style="min-width: 50px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p>Topic</p></th><th colspan="1" rowspan="1"><p>Include</p></th></tr><tr><td colspan="1" rowspan="1"><p>Staking</p></td><td colspan="1" rowspan="1"><p>Stake ID, transaction hash, wallet address, amount, lock term</p></td></tr><tr><td colspan="1" rowspan="1"><p>Payout</p></td><td colspan="1" rowspan="1"><p>Payout ID, amount, date requested</p></td></tr><tr><td colspan="1" rowspan="1"><p>Missing purchase</p></td><td colspan="1" rowspan="1"><p>Partner, order/booking reference, buyer's member name or email, date, amount</p></td></tr><tr><td colspan="1" rowspan="1"><p>Rewards question</p></td><td colspan="1" rowspan="1"><p>Cycle date, reward stream, the figure you expected and the figure shown</p></td></tr><tr><td colspan="1" rowspan="1"><p>Login / account</p></td><td colspan="1" rowspan="1"><p>Registered email, what happens when you try, screenshot</p></td></tr></tbody></table>

## Response times

We aim to answer within one business day. Payout reviews and on-chain investigations can take longer; you'll be kept updated in the conversation.

## Related questions

**Is there phone support?** Support is provided in-app and by email so that every case has a written record.

**Someone contacted me claiming to be ClubAffili support.** Official support only happens inside the app widget or from the official support email address. Never share credentials or seed phrases with anyone who contacts you first.